Our supporter promise

We take your support very seriously and are committed to making sure your money is spent carefully and in the way it is given. When you support us, here is what you can expect.

• We promise to be transparent about what your money supports. You can see the difference your money makes on our Charity Commission accounts, published annually.

• We promise to spend your money responsibly. 10p in every £1 of donations towards specific projects, departments or services is allocated towards covering our operational costs, so that we can continue to help more patients, both now and into the future. 

• We promise to run our fundraising to the highest standards. We are a member of the Fundraising Regulator and are fully committed to their Fundraising Promise. Our fundraising will always be legal, open, honest and respectful.

• We promise to keep your personal data safe. Protecting your personal information is incredibly important to us. That’s why we take all necessary steps to ensure your details are kept secure and safe. We will never sell, rent or share your information with external organisations for their benefit. You can find out more in our privacy policy.

• We promise to be respectful. We will communicate in a way that suits you, and will be respectful if you wish to change this decision. We will never put pressure on you to make a gift, and if you do not wish to continue your relationship with us, we will respect your decision.

• We promise to listen and to learn. Your opinions matter to us, and if you are unhappy with anything we have done please contact us to tell us.

We’d love to speak with you. If you’d like to chat, please contact us today!